I didn't start out in insurance. I earned my undergraduate degree in Criminal Justice and Psychology (double major) from the University of Central Florida, then went on to get my Master's in Mental Health Counseling from Nova Southeastern University. For years, I worked as a therapist — supporting homeless youth at Covenant House, spending several years at the Darryl Strawberry Recovery Center, and later in private practice.

When COVID hit, everything changed. Telehealth wasn't yet the norm it is today, and I suddenly needed a new career path — one that let me work from home with my elementary-aged kids. I didn't know the first thing about insurance. I was basically a student again, trying to build a brand new career from scratch.

But I fell in love with it. It turns out the heart of the work is the same: listening closely to what someone needs, understanding their situation, and helping them find their way through something confusing and stressful. Now I get to do that every day — just with insurance plans instead of therapy sessions.